What to do if you have a Maintenance Issue

Renting a home comes with the benefit of having someone else—your landlord or property manager—handle maintenance and repairs. But what happens when something goes wrong? A leaking faucet, broken heater, or pest problem can turn your living situation into a stressful experience.

If you run into a maintenance issue in your rental, the fastest and most efficient way to get help is by submitting a maintenance request through your Tenant Portal. So, whether it’s a leaky faucet, a broken appliance, or a minor repair, submitting the issue in the portal ensures it gets to the right vendor quickly and can be tracked from start to finish. Doing this step and answering the prompted troubleshooting questions will allow our system to determine whether it’s an emergency. Submitting issues early can help prevent bigger problems down the line, so don’t wait! If you are unable to log into your portal there is an option for our 24-hour maintenance customer service line (509) 285-9658 and a representative will help submit the maintenance issue for you.

The portal is available 24/7 for your convenience, and we’re committed to making sure your home stays safe and comfortable.